How Jolly Jester uses and protects your personal information.
Last updated: September 2026
Jolly Jester is operated by 36&5 Limited (company number 08938358), registered at 11 Beckenham Business Centre, Kent House Lane, Beckenham, England, BR3 1LB. For the purposes of UK data protection law, 36&5 Limited is the controller of personal information collected through this website where we determine how and why it is used.
You can contact us about privacy or data protection throughour Help Centre.
Depending on how you use the website, we may collect information such as your name, contact details, billing and delivery information, account details, order history, messages you send us, and technical information about your device and use of the website.
Payment information is processed through the payment provider available at checkout. We may receive transaction and payment-status information needed to manage your order, but the information handled by each provider will depend on the payment method you choose.
We use personal information to process and deliver orders, provide customer support, operate customer accounts, prevent fraud and misuse, maintain and improve the website, comply with legal and accounting obligations, and — where you have chosen to receive it — send marketing and Jolly Jester Club communications.
Our lawful bases may include performing a contract with you, complying with a legal obligation, pursuing our legitimate interests in operating and protecting our business, and your consent where consent is required.
We may share information with service providers that help us run Jolly Jester, including payment providers, delivery and fulfilment partners, hosting and IT providers, customer-service tools, professional advisers and marketing or analytics providers where those services are enabled.
We only share information where it is necessary for the relevant purpose, where you have asked us to, or where the law allows or requires it.
Some service providers may process personal information outside the UK. Where this happens, we use or require appropriate safeguards where required by data protection law.
We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected and to meet legal, tax, accounting, fraud-prevention and dispute-resolution requirements. Order records may therefore be retained for longer than general website enquiries. Marketing information is retained until you unsubscribe or it is no longer needed.
If you join the Jolly Jester Club or otherwise opt in to marketing, you can unsubscribe at any time using the link in a marketing email. Unsubscribing from marketing does not stop essential service messages about an order or your account.
We use cookies and similar technologies to operate the website and, where enabled, to understand performance or support marketing. You can read more in our Cookie Policy.
Depending on the circumstances, UK data protection law gives you rights over your personal information, including rights to access, correct or erase information, restrict or object to certain processing, and receive certain information in a portable format. Where we rely on consent, you can withdraw that consent at any time.
You also have the right to complain to the Information Commissioner’s Office (ICO). We would appreciate the opportunity to address any concern first, so please contact us through the Help Centre if you can.
We use reasonable technical and organisational measures designed to protect personal information. No online service can guarantee absolute security, so we also encourage customers to use strong, unique passwords and keep account details private.
We may update this policy as the website, our services or the law changes. The latest version will always be published on this page with the date it was last updated.